boeing767

"wOrKiNg oN"

Just regular SaaS businesses.

1 is a Shopify-like app, the other is a Twitter scheduler.

However, some of my customers have been filing friendly fraud claims.

I'm just wondering if I should be concerned.

The value of Gumroad is certainly the software for the end-users.

End-users don't care about validating uploads.

But validating uploads is a necessary evil in order to sustain the business.

All user input is evil, but especially so when they have a free-for-all "upload" field.

Yeah, and I need a way to screen for people who upload stuff that isn't theirs and selling it.

I think that's a huge legal liability.

Maybe for this business I finally need to set up an LLC.

I heard Gumroad has tons of outsourced workers in India literally manually going through uploads to check for this.

I'm not sure what I have to do, but I hope it won't come down to that.

Yeah, you're absolutely right.

Even merely listing them on my site is a huge liability.

And I'd be in deep trouble if someone uploaded child porn or something.

Okay, what happens if there are bad actors among my users who use my service to send Nigerian prince emails or boner pill ads?

How will that affect my relationship with Sendgrid?

Oh, seems strange for them not to spin up their own mail-sending server.

Why not do that?

They're funded to the gills.

I don't want to sound stupid, but I don't know what you mean.

What's sendemail?

Also I don't know anything about badges.

But I think you've pointed me in the right direction.

Why can't I just build my own onboarding sequence? It's really not that hard. Plus it's free if I DIY, and I have full control over it. Data goes straight to my database instead of being collected through a third-party form.