NameNickHN

IIRC domains names read from the right and the first dot is omitted. It's actually

com. example.com. subdomain.example.com.

I always go through Wikipedia if I want to download software for this exact reason.

No anti virus software is even best-practice for Windows. At least third party anti virus software.

The story keeps getting better.

Playing golf.

This is the exact reason why we recently changed our price structure. Now the price of a resource increases with the size of the plan. Now discounts won't hurt so much.

Thanks for your feedback. Five years ago we switched from a software that you install yourself on your own server to a Saas offering. The reason for this was that customers didn't want to update their software and if they wanted to do it, they didn't want to pay for it.

The trouble is exclusively with old customers that don't use the Saas, don't want to use it, and still run the software on their own server. They believe they bought the software and therefore own it. Paying again for something you own is, understandably, not something people gladly do. But then again, software isn't a thing, it's a work in progress. A concept hard to grasp for some people.

Five years ago I've created an update policy that defines how long after the purchase you receive the latest version for free. That was five years too late for this specific customer, but that customer already paid for updates since then. I wondered why the update fee bothered him now.

Yes, I did that and they accepted without comment. Interestingly enough, the total invoice that included some programming work was four figures. The update fee on the other hand was only $99.

Five years ago I specifically added the clause that updates are free within twelve months after purchase. So the customer is kind of right to be surprised if he bought the software before that time.

On the other and, that exact same customer already ordered and paid for updates. That's one of the reasons I'm annoyed to have had that update discussion.

It's an online appointment scheduling software, btw.

> To me it didn't look like they tried too hard to take the picture from the same angle etc.

And to me it looked pretty spot on. I imagine it's pretty hard to find the exact same position after twenty years.

> I remember a person from the old West Germany saying to me that they'd like that wall back twice as high and the same depth underground because of all reunification cost and the entitled attitude of 'osties'

That sounds like a very selfish person. Freedom for our east german brothers and sisters, unless I have to contribute...

I a saturated market, you'll need marketing. SEO should be part of that.

Disposable mail account that expires after 60 minutes. Costs $60 to host and generates a monthly revenue of $200. It doesn't require any involvement on my part anymore.

Joel Spolsky - I especially like the essays about how to treat programmers right.