Five years ago I specifically added the clause that updates are free within twelve months after purchase. So the customer is kind of right to be surprised if he bought the software before that time.
On the other and, that exact same customer already ordered and paid for updates. That's one of the reasons I'm annoyed to have had that update discussion.
It's an online appointment scheduling software, btw.
On the other and, that exact same customer already ordered and paid for updates. That's one of the reasons I'm annoyed to have had that update discussion.
It's an online appointment scheduling software, btw.