srikrishnan

Believe it or not, I've been pitching this to them since 2013 :D. Finally. It was a broken experience to submit an issue in the app and then converse painfully over email. In fact, my first slide for customer presentations I've been making for Konotor earlier, and Hotline.io now has always been about showing them Uber's support experience and then showing them how it should be done right.

I run a "inbox for your app" product (plug: www.konotor.com), and I must say a lot of people end up using it as a way to request Happy customers to leave ratings. Nothing wrong in that. Its not as though they are offering money to leave a rating - these are genuine people who like the app afterall. If you hate the app you will still find your way to the app store and leave a review - its not like they blocked out that ability :).

I had twitter's 2 factor auth set up. Guess what? I was once logged out and couldn't login again. It just stopped working. I enter the code I receive over SMS and I go back to the login screen. I tweeted to @twitter from a signed in device and tried to get help for days. No response. Finally ended up dis-associating my phone number from twitter via an SMS and haven't gone back to 2-factor auth again.