Comment by srikrishnan

Believe it or not, I've been pitching this to them since 2013 :D. Finally. It was a broken experience to submit an issue in the app and then converse painfully over email. In fact, my first slide for customer presentations I've been making for Konotor earlier, and Hotline.io now has always been about showing them Uber's support experience and then showing them how it should be done right.