patrickambron

Yes, I would love to ski as a sasquatch

Absolutely love the game! Well done!

That sounds exactly like a government to me

I like imagining the other end of this. Walmart notices guy starting to gain some traction with a competitor. They use their private army to "convict" him and hold him prisoner. Which private army fights to get him free?

Well it was interesting. He asked us if we had a link to the drug dealer article. We looked and couldn't find one. I was in contact with him the whole time, sent him links to other criminal results and even offered to do the interview over and be less specific and say "criminal" instead of "drug dealer". I told him the merits of the story were still true, we could still show that Pete shared google results with a criminal, and we even put him in touch with the person who worked at the company who found the results. Instead he posted the article implying it might not be true, and said when he asked us about it "we went silent". I followed up with him after and he said that he didn't seem my emails (even though he answered some of them)...

We were worried that people would feel the same way, but in general we only got good responses from the interview. We signed a lot of people up, too.

That said we've been careful to be much more specific in the future. We don't want to mislead people especially since it could hurt our brand. The truth is, Pete's results were a mess and it was hurting him. He shared a name with several criminals. There really was a drug-related article about a Pete Kistler but we can't find it (we never thought to keep it)--so now we only say "criminals" and link to the articles we HAVE found

That's just a custom report from Google analytics

Haha thanks

Thanks man. I remember that interview (it was a headache). The interviewer seemed to have an agenda going in. Before the interview he kept saying he thought it was "foolish that people would use Google to research people in the first place" and that "nobody should believe Google results anyways".

When Pete was in college there were several criminals who all shared his name and his results were a mess. One of them included a story about someone suspected of dealing drugs. At the time we never thought to save or bookmark those results because we had no idea we'd be starting a company and being interviewed by NPR years later.

We couldn't find an exact article about a drug dealer (perhaps it actually was taken down). We WERE able to show him several other results with about criminals with his name. We linked him to them. When he asked us about it, we told him we couldn't find it, but we offered to redo the interview and be less specific "Pete was being mistaken for criminals with the same name" since we could show results for that.

In his article he claims we simply did not respond to these requests. When I asked him about it afterwards he apologized and said "he must have missed that email". He didn't update the story though. It seems like he wanted to tell a story about how online reputation management helps people permeate lies and that's why you shouldn't trust Google.

All that said, we learned a valuable lesson. We no longer use the term "drug dealer" we use "criminals" and we link to specific articles we're still able to find so people can't question the validity

OK great, I will definitely join

Basically anything around 8% is considered very good. We spent ALOT of time optimizing our sign up flow. We did hundreds of usability tests. I think the key was making it clear what the product would do and why they needed to complete each step. We tweaked language until nobody in a usability test seemed confuse. We removed any step that people didn't actually need.

We continue to focus on this. Even as we've grown we've maintained a free sign up rate of 15%

I think it depends on your business model and audience. As a b2c product, any press is good obviously. However, I think it's more important to understand who your audience is and how to relay your story to them in a way that's digestible and understandable.

I think this was the key takeaway. Making a product people want is the first step. The second step is boiling it down into a message people quickly understand. If we described our product as "DIY SEO tools to improve your personal SERPS" people would quickly overlook it. However, by emphasizing the story/benefits, people see how it relates to their life. "Improve what shows up when employers, clients or even dates Google your name". That's way easier to understand