mikpanko

One possible explanation: business owners have more skin in the game and care the most, so they are the most demanding and can’t tolerate waste. So they are the hardest to satisfy.

Additionally, they are not used to mincing their words because they don’t have bosses and are the most direct (and also egoistic).

According to NYT it seems like there were 2 controllers and “2 more in the building”. They also wrote that 2 seems normal for the late slower time of the night.

Not saying this is the right number of controllers to have, just sharing what I read in NYT.

I know about 2 big discontinuities in group dynamics, which are based on the limits of human cognition at specific sizes:

1) ~7 people. This is when each member cannot participate in the whole context and all important decisions. "2 pizza teams", limits of the working memory. Decisions cannot be done all together anymore. This results in hierarchies forming and people worrying about their positions in them.

2) ~150 people (Dunbar's number). This is when group members cannot all know each other anymore and have meaningful relationships. Max sizes of family-based tribes, an important unit size in the army. This results in inability to observe each other's actions well, so understanding who contributes a lot vs not shifts to indirect stories. Group members start building narratives instead of demonstrating contributions directly.

For those interested in going deeper on this topic, I recommend C. Thi Nguyen’s excellent book “The Score: How to Stop Playing Somebody Else’s Game”.

Beyond the common narrative on this topic, a factor to consider is that people might be more interested in hearing about death causes, which are not considered their own “fault”. These situations are less “fair”. Thus terrorism, homicide and accidents get a big focus.

Why do you think Glean and other top company GPT startups who are doing this for longer and have more resources cannot get this level of performance (helpful and accurate)? What makes your approach different and not easy to replicate?

Very cool. Curious: what is the minimum and maximum weight MacBook's trackpad can reliably measure this way?