One possible explanation: business owners have more skin in the game and care the most, so they are the most demanding and can’t tolerate waste. So they are the hardest to satisfy.
Additionally, they are not used to mincing their words because they don’t have bosses and are the most direct (and also egoistic).
Additionally, they are not used to mincing their words because they don’t have bosses and are the most direct (and also egoistic).