inquisitiverab

I also wonder if the reason complaints aren't escalated is because supervisors are short-staffed or if it's because the company is worried about losing revenu with escalated complaints.

Hm these comments are helpful. Seems like the other comment is suggesting a bot would be too flexible, and you're suggesting the bot would be too rigid. Is that accurate?

Good point. But do you think they do this mainly because they're short staffed?

Self-charging is interesting. Seems like it would be difficult, since you would have to have your screen at a very specific angle, given the lid of the laptop has the most non-screen and non-keyboard surface area.

Getting users? Or maintaining them (eg. resolving complaints, etc.)?

Any specific area? Is it more an issue of the company not updating to newer releases or is it more a lack of up-to-date software offerings.

Do you have any examples of outdated tools and why they're no longer well-equipped?

Hm, how does this typically manifest itself? Is it in having overly tight budgets or more so in having unrealistic expectations?

I wonder if there's a more seamless way to facilitate vertical communication when the chain of command is long.