fox91
Joined 14 years ago
Karma
350
Submissions
85
Member since
Sep 23
Joined 14 years ago
I'm keeping the first post updated but I added a shorter one for describing this last episode.
UPDATE 2013-04-09: I got another phone call from the Dell support center that confirmed the shipment but they said that may laptop have not been fixed. They are shipping it as it was a month ago! They are sending me a new laptop in about 2 weeks and in the meanwhile I can keep my old one. I asked if they were sending me some sort of gift or a refund for all the trouble but they said that, as they’re a support center, they can’t and if I want I can send a letter to their lawyers. Another terrible story from Dell support service.