UPDATE 2013-04-08: I got a phone call from a recorded voice that said that my laptop have been shipped and I would get it in 24h.
UPDATE 2013-04-09: I got another phone call from the Dell support center that confirmed the shipment but they said that may laptop have not been fixed. They are shipping it as it was a month ago!
They are sending me a new laptop in about 2 weeks and in the meanwhile I can keep my old one. I asked if they were sending me some sort of gift or a refund for all the trouble but they said that, as they’re a support center, they can’t and if I want I can send a letter to their lawyers. Another terrible story from Dell support service.
UPDATE 2013-04-09: I got another phone call from the Dell support center that confirmed the shipment but they said that may laptop have not been fixed. They are shipping it as it was a month ago! They are sending me a new laptop in about 2 weeks and in the meanwhile I can keep my old one. I asked if they were sending me some sort of gift or a refund for all the trouble but they said that, as they’re a support center, they can’t and if I want I can send a letter to their lawyers. Another terrible story from Dell support service.