drdal

Yes, exactly. I really didn't not want to go that route and reached out to drchrono several times but to no avail.

Yes, this family member of mine who's in the start-up world really encouraged me to go with drchrono originally because he wanted me to be able to take advantage of the newest technology in my field. This whole process has been extremely stressful and frustrating.

I don't know the valley very well so it's hard for me to navigate it. I did ask a family member who's in the startup world for advice (he suggested I post here) and he tried reaching out to a few of his contacts but I don't believe it went anywhere. The most frustrating thing for me has been the CEO's attitude. From my very first interaction with him he seemed uninterested in helping resolve this. If I were the CEO of a startup, I would be paying super close attention to my userbase and their concerns. I just can't understand why he hasn't jumped at the chance to make things right with me and the other doctors who have had similar problems.

[2 of 2]: I finally sent them a demand letter 2+ weeks ago stating that I wanted to leave the service & asking for my patient & billing data back. They haven't responded to it despite requests from me and from my attorney. My attorney says the next step is to file a lawsuit against them. I don't want to do that to a startup, but they are holding my patient data hostage in their system and refusing to respond to the demand letter. Without that data, my ability to do business is in jeopardy. Any suggestions on what I should do? I badly need my data back.