dguo

Author here.

That's a good hypothesis! But I have a strong preference for email over SMS for communication from companies, so I receive almost no texts from credit card companies. It's pretty much limited to an occasional authentication code for logging in (since TOTP-based two-factor is so unfortunately rare).

Good point about the technical founder. That was certainly the case for us, as our CTO handled many issues himself.

I know it sounds bad, but in practice, it really did work fine for us for quite a while.

1. We didn't experience that many incidents that couldn't wait until working hours.

2. There was never an explicit expectation to keep an eye out. We did it anyway because we were at an early-stage startup, and we all deeply cared about making our products work for our customers.

Writing this post did make me think that if someone had a well-trained dog, they could hook up a monitoring service to something that makes a particular sound, which tells the dog to alert the person.

Her name was (I sadly lost her to cancer) Bamboo! Because one of the first things she did after I adopted her was to try to eat my bamboo plant.