davidhariri
Joined 13 years ago
Joined 13 years ago
https://pon.wiki/guides/masquerade-as-the-bce-inc-giga-hub-2...
For things with heavy interaction (drag and drop, chat etc.), I find the code to make it work with HTMX is just too clumsy to work with as a mental model.
> Companies need to stop looking at customer support as an expense, but rather as an opportunity to build trust and strengthen your business relationship.
This is bang on. But unfortunately many companies have top down mandates to drive costs down (without backstops for LTV retention) and they look at top line growth as separate from OpEx. It's weird and broken, but it's a side effect of the common organizational structure of most enterprises. There are companies that do not look at themselves divisionally as CX, Sales, Product, Marketing etc. and the ones I can think of do have very high NPS (apple comes to mind).