chrowe
Joined 15 years ago
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161
Submissions
31
Member since
Dec 6
building.
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Comment · 5 years ago
Christian, founder of Paddle here. There are a few things I’d like to try and clear up possible misunderstandings around.
Paddle has been a long-term supporter of Mac apps for many years (including CleanMyMac, Framer, Tower and more) and we’re excited about the prospect of supporting iOS apps as well – something we’ve not been able to do so far.
We’re heavily invested in keeping customer data safe and secure. We think app developers should be able to support and interact with their customers directly rather than having to go through Apple or another 3rd party to resolve any issues. Our solution will give app creators that opportunity – one that’s already the case for sales made on vendor websites.
Any kind of marketing comms will require customers to have opted in through a checkbox in the checkout process. We’re just looking to give developers the ability to ask, like is commonly done during browser-based purchases.
I’m super keen to keep an open dialogue with any developers interested in an alternative to how you currently sell your apps in iOS so don’t hesitate to reach out to me christian at paddle com
Comment · 5 years ago
SRE + Data Engineering
Comment · 11 years ago
Although that'd appear to be the case, although we had a ~400% spike on ProductHunt day, signups have remained up on average 73% in the month or so since (this is mentioned in the post). :)
Comment · 11 years ago
Hey, thanks for the feedback.
1. Interesting, we don't usually get that, and maintain a fairly detailed pricing page + FAQ (https://www.paddle.com/pricing) perhaps we should link to this from the homepage.
2. I don't agree that we're trying to compete with PayPal on price. Paddle is intended to be a premium product (and thus we charge a premium over PayPal for example). Paddle handles: VAT/ Tax collection + remittance, digital product delivery and all order-related customer support for you (plus a bunch of other features and tools). We don't aim to compete with PayPal, however there is a crossover in our services. In terms of the pricing aspect, we're flexible/ open to different pricing scenarios. While a $1,000 transaction size is certainly uncommon, I do agree that this requires a little more thought on the pricing front.
3. On the checkout side of things, I find that incredibly surprising! :) We're typically told how beautiful our checkout process is (and it typically converts 2-3x higher than a usual checkout page). Could you ping over a purchase form that you're looking at? (or email me: [email protected]) as I'd love to get a slightly more detailed critique.
Feedback can only make us better.
Comment · 11 years ago
Awesome! [email protected] to get me directly.
Comment · 11 years ago
Hey - CEO of Paddle.com here. Really sorry one of our sales guys was a little overzealous :( we'll make sure we do better in future.
Comment · 11 years ago
Hey, I'm the CEO at Paddle.com (mentioned in your initial post). Wondering what we can be doing to make withdrawing your Paddle earnings easier. We opperate in a very similar way to Fastspring - in that you sell your products wholesale to us and we become the merchant of record (and it seems you're already familiar with us).
Would love to see how we can help you out (we're a little cheaper than FS too if that's a deciding factor for you).