chrisbuttenham
Joined 12 years ago
Karma
4
Submissions
8
Member since
Oct 8
Co-founder & CEO of Obie.ai
chris [at] Obie.ai
View on Hacker NewsRecent submissions
Comment · 8 years ago
Definitely think there is green space within knowledge management for a "thread-like" Q&A board like Stackoverflow within teams. Specifically for unstructured knowledge or complex tacit knowledge that needs discussion/lengthy explanation for context.
Comment · 10 years ago
Take a look at tasytt.com .. we're a startup so we'll work with you but we're tackling this problem completely different than most. We take care of the forms and much more. Schedule a demo and tell them you spoke with Chris on HackerNews
Comment · 10 years ago
What if you were incentivized to do so? As an engineer
Comment · 10 years ago
You’re totally justified in your frustration, most people think about onboarding in terms of signing forms and getting added to a payroll database when really, it should take you from day 0 to 90 to the end of your tenure. In short, its about getting you up to speed.
Even when companies have an onboarding program, they often fail to relay the tacit information a new hire needs -- like the tech or third party software you describe. That's partially because tacit knowledge is hard to record and transfer, but its also a because no one thought to create a knowledge base or make it easy to transfer that knowledge.
If you're looking to improve the training, I would strongly suggest recording the way you use tools on a day to day basis. That way its not overwhelming if you have to explain or write everything down for a new hire. Using giphy/screenshots/videos is a more engaging strategy for demonstrating how to use an application. If you record processes every once in a while, pretty soon you'll have a compendium of your workflow or a living operations manual. While you could use a cloud storage platform for this, something like https://tasytt.com/, let's everyone collaborate and has features like account provisioning, analytics (for compliance), and more fluid access than Google Drive.
Comment · 11 years ago
Thank you pech0rin