You’re totally justified in your frustration, most people think about onboarding in terms of signing forms and getting added to a payroll database when really, it should take you from day 0 to 90 to the end of your tenure. In short, its about getting you up to speed.
Even when companies have an onboarding program, they often fail to relay the tacit information a new hire needs -- like the tech or third party software you describe. That's partially because tacit knowledge is hard to record and transfer, but its also a because no one thought to create a knowledge base or make it easy to transfer that knowledge.
If you're looking to improve the training, I would strongly suggest recording the way you use tools on a day to day basis. That way its not overwhelming if you have to explain or write everything down for a new hire. Using giphy/screenshots/videos is a more engaging strategy for demonstrating how to use an application. If you record processes every once in a while, pretty soon you'll have a compendium of your workflow or a living operations manual. While you could use a cloud storage platform for this, something like https://tasytt.com/, let's everyone collaborate and has features like account provisioning, analytics (for compliance), and more fluid access than Google Drive.
Even when companies have an onboarding program, they often fail to relay the tacit information a new hire needs -- like the tech or third party software you describe. That's partially because tacit knowledge is hard to record and transfer, but its also a because no one thought to create a knowledge base or make it easy to transfer that knowledge.
If you're looking to improve the training, I would strongly suggest recording the way you use tools on a day to day basis. That way its not overwhelming if you have to explain or write everything down for a new hire. Using giphy/screenshots/videos is a more engaging strategy for demonstrating how to use an application. If you record processes every once in a while, pretty soon you'll have a compendium of your workflow or a living operations manual. While you could use a cloud storage platform for this, something like https://tasytt.com/, let's everyone collaborate and has features like account provisioning, analytics (for compliance), and more fluid access than Google Drive.