atmz

Some of both; people do care, but not everyone loves every feature.

I feel that small business owners tend to be less tech savvy and more open to conspiratorial thinking, which leads to a lot of attention to anything Yelp does. If you read the comments even here on hn, many are not about the actual thing in question and many make accusations of unfair practises which have neve been accompanied by evidence.

In this particular case, we redirect calls about delivery just for restaurants who have signed a contract with GrubHub (which presumably included language allowing GrubHub to do this), so that GrubHub can attribute orders as coming "from Yelp" and charge for them the same way as they do online orders. I think there's some interesting things to discuss there, but it's not an obvious "this is wrong" feature to me.

(and the delivery market as a whole is a little messy -- see the Doordash tipping controversy for an example of something that I do feel is wrong and I would not be happy working on)

I worked on it from the Yelp side during the intitial partnership/integration. So, I can't comment on the NoWait perspective, but I will say that almost all of the NoWait software team is still working at Yelp 2+ years post-aquisition.

Disclaimer: I worked on this feature.

If you walk in to the restaurant, you don't need to install the app. The app will let you view your live place in line, but you can leave the line/get notified when your table is ready vis SMS.

If you want to get in line before you show up the restaurant, you can do that via the app, or the www site, or the mobile site.

Disclaimer: I worked on this feature.

Yelp has a texting option; the app is required to view your 'live' place in line. The app (or website, or mobile site) also allows you to get in line without having to physically arrive at the restaurant and talk to the host.

Reminder about Cinemark: - they sued Aurora victims for legal costs - their founder is a donor to Roy Moore's campaign

It's not this way everywhere! At my (mid-sized, public, SF-based) workplace, I work 8 hours/day, good postmortems, and understanding at all levels of the importance of work-life balance and how oncall (a sad inevitability) should work.

If your employer doesn't do this, move on - that's how things change.

Seriously? This is analogous to writing information of the plates used to print currency/every bill in the country, not scribbling a note onto a twenty. You're either a troll or you haven't read the post.