anayar
Joined 9 years ago
Joined 9 years ago
Good question here!
So you acknowledge that they're using it to solve customer problems and bugs :)?
Doing what nefarious activity exactly? I'm not sure good sir, but if we want to make mountains out of molehills we're all free to do it... it's just an analytics tool like any other with the one caveat that they recreate the screen from DOM reconstruction instead of just sending over each and every click event like every other marketing tool (Heap, Segment, Intercom - you name it).
Sure, give users an opt out and respect that but otherwise the drama around this stuff is pretty wild.
You don't use the same argument when entering a grocery store - you're being tracked all over the place. Well, when you're on my website you're on my property and I'll respect the governing rules that say what I can and can't do without permission but hey, if you don't like it... leave?
It's just session replay... in 2020... if we don't want to be tracked I think it's on us at this point to use a blocker.
As someone who runs a site that uses this, I can tell you with 100% certainty that without it we (a) would not be able to optimize user experience nearly as well, (b) would not be able to serve customer support tickets nearly as well and (c) would not be able to make product decisions at the velocity we want.
Not sure what folks are doing on sites like Notion, etc. that makes session replay so creepy but also do we really think companies and startups have time to sit and watch all the user sessions?
Seems like an unfair takedown to me.