If you understood how customer service business runs, you'd know that this is most definitely a systematic failure. I'm shocked how many people on HN seem to think that customer service reps act on their own volition. And if Squarespace is really that bold as to allow untrained individuals to handle customer service, the first thing they should be trained on is to NEVER ask for a password.
The author of this post is 100% correct in leaving a company she doesn't trust and warning readers that that behavior is entirely unacceptable.
The author of this post is 100% correct in leaving a company she doesn't trust and warning readers that that behavior is entirely unacceptable.