This is probably just some customer service mistake, not a systematic failure.
Why do people take isolated examples of uneducated, misinformed customer service reps, and blow them into raging complaints damning the entire company? I'm starting to see this regularly. Take a deep breath before you spew out some diatribe on your blog.
Why do people take isolated examples of uneducated, misinformed customer service reps, and blow them into raging complaints damning the entire company? I'm starting to see this regularly. Take a deep breath before you spew out some diatribe on your blog.