I don't doubt you, but if that's the case why not make it easy to get to a human? I'm fine explaining my problem to a robot, but if (when) they don't understand what I'm saying, hand me off to a human! For example, it's maddening to call the pharmacy and go through something like this:
Pharmacy Robot: Hello, thanks for calling <pharmacy>. What can I do for you? You can say anything like, "Check pharmacy hours" or "order a refill".
Me: Hi, I have a refill for <specific medication with rules around it> that is due next week but I'll be traveling out of the country to <other country> for a couple of weeks. I need to know what my options are.
Pharmacy Robot: Ok, you want a refill. Please enter the prescription number now.
Me: No, if we try to refill it, the automated system will just reject it. I need to talk to a h...<cut off by robot>
Pharmacy Robot: Sorry, I didn't get that number. Using your phone's keypad, enter the number of your prescription refill.
Me: Jesus Christ, do I have to hang up and go through this whole thing ag... <cut off by robot>
Pharmacy Robot: Sorry, I didn't get that number. Using...<cut off by human hanging up>
That's just the most recent one I had. There are often better examples of madness...
Me: Jesus Christ, do I have to hang up and go through this whole thing ag... <cut off by robot>
Pharmacy Robot: Sorry, I didn't get that number. Using...<cut off by human hanging up>
That's just the most recent one I had. There are often better examples of madness...