While it may not happen for you, “too lazy to look it up” is the vast majority of CS requests.
My understanding from talking to a couple of CS execs is that these have been a slam dunk in terms of ROI because CS agents don’t need to handle type C requests. I expect we’ll only see more as time goes on.
My understanding from talking to a couple of CS execs is that these have been a slam dunk in terms of ROI because CS agents don’t need to handle type C requests. I expect we’ll only see more as time goes on.