> I don't think Amazon Prime or New York Times making it hard to cancel subscriptions is putting a dent in their brand image. Big companies can and will get away with it.
People should complain more and there should be more outrage. This is one of very effective way to keep the big companies in line. We are in a society that discourages complaining even if it is completely justified.
People should complain more and there should be more outrage. This is one of very effective way to keep the big companies in line. We are in a society that discourages complaining even if it is completely justified.