I hate the prevailing sentiment around here that if you are not paying then you deserve all harm to comes to you. If I get free food sample from a brand I fully expect that it should comply with the same sanitary/health standards as a paid product, food makers can't just shrug a harmful contamination/spoiling in free samples and then just go "they are not paying so not my problem". We must hold free tech services to the same high standards.
Not to this specific case, it is not as you imply a case of a single person having a problem and not having timely support, it is a widespread problem or policy somewhere (purposeful or accidental) that collectively harmed many free-tier users.
Not to this specific case, it is not as you imply a case of a single person having a problem and not having timely support, it is a widespread problem or policy somewhere (purposeful or accidental) that collectively harmed many free-tier users.