This headline is definitely not correct - the actual heajne should be "some reports of free tier users being locked out of their netlify support".
I've worked with small providers who don't provide an SLA on support for a $9 tier, and I've worked with large providers with a 2 hour SLA - I can't say that the 2 hour SLA is alway better.
That said, if you rely on something it's incredibly naive to use a free tier and then feel indignant on a forum when you can't immediately get a response.
I've worked with small providers who don't provide an SLA on support for a $9 tier, and I've worked with large providers with a 2 hour SLA - I can't say that the 2 hour SLA is alway better.
That said, if you rely on something it's incredibly naive to use a free tier and then feel indignant on a forum when you can't immediately get a response.