zzaner
Joined 8 years ago
Joined 8 years ago
Felt good to know that stuff is neatly documented somewhere, but since no one ever knows where that was, it was of little value and few ever read it. People still tapped on shoulders and repeated the same mistakes.
It baffles me that an established company like Atlassian can’t get something as fundamental as search right. I can’t even find the content I myself created at times.
We have since switched to Nuclino (https://www.nuclino.com) and so far are having a better experience. It's as feature-packed, but the basics work as expected and are a lot more user-friendly.
Re-establishing a proper documentation culture in the team is still a challenge, but that’s not something a tool can solve.
We have since switched to Nuclino (https://www.nuclino.com/) and are pretty happy so far. Refreshingly simple, lightweight, and focused on getting the essential features right. We are now moving away from Google Docs as well and trying to consolidate all knowledge in Nuclino. It's almost perfect for our needs, only a few nice-to-have integrations are missing (and will hopefully be added soon).
Finding the right tool is only half the battle though, getting people to actually use it and keep the content up-to-date is usually the real challenge. Switching to a more user-friendly tool certainly helps, but it isn't enough to create a culture of documentation.