xoxoy

I’ve honestly found online shopping to become increasingly anti-consumer. The absolute worst trend is what I would consider to be aggressive dynamic pricing, especially on Amazon.

I’m a little disheartened by how much e-commerce has changed for the worst since the Zappos heydays, and how the most successful cos now often employ anti-consumer dark patterns and tactics to squeeze more revenue and profits all while limiting investment in customer service.

Wayfair at a $30B market cap comes to mind...dropships almost everything eg zero control of inventory and shipping times, dynamic pricing and fake discounts makes it difficult to know if you’re getting a good deal, customer service very inconsistent, returns not free, etc.

yeah I guess the wording of the story is confusing. I think it’s less “here’s a reward for literally killing people” and more “here’s a little something to soften the blow of an OD so that you continue to fill Oxycotin without judgement or heavy restrictions”

ok, so a rebate is less “here’s a reward for OD’ing people” and more “we’ll soften the blow if you continue filling Oxy with no judgment if someone ends up dying” I guess

isn’t CVS just doing whatever the doctor is prescribing without any judgement? i don’t see how CVS would be liable here unless they failed to verify the authenticity of a prescription or something on purpose.

I don’t really understand the rebate strategy here. They told Purdue to literally go to CVS and tell them “we are going to pay you a bonus for every overdose you cause?”

How does CVS interplay with the doctors who are doing the actual prescribing? I guess I don’t understand how a rebate change anything at CVS. Aren’t they just filling the prescription?

I’m speaking from the perspective of the customer. They might be top knotch but if it’s understaffed and underesourced then no one can be set up for success when they have to face the wrath of a million customers when the site goes down on the slightest uptick in volume due to a large move.

yeah it’s unfortunate even at a finance startup that CX is so disregarded. Coinbase doesn’t exactly have a great CX reputation eg lots of horror stories plus it seems to go down every time there’s a big move up or down.