thxstripe

We have now received two identical messages from Stripe: "I wanted to let you know that we're currently reviewing your account and will be back in touch as soon as we have an update". Still no solution or explanation a week later.

Why didn't I think of this?

For sure, we expect to recover most of this over time, but it looks suspicious to customers who may assume we have actually done something fraudulent or sketchy to get banned by Stripe. I don't think I've ever been asked to re-enter my credit card like this as a customer, and personally I would hesitate, because surely Stripe wouldn't go this far without a good reason? Maybe I assume the worst, but some amount of reputational damage will be done.

We reached out 14 hours ago but have not heard back yet. Will update when we do.