thewanisdown
Joined 8 years ago
Joined 8 years ago
Stick to facts. Clearly state your expectation, and show how they are not meeting that expectation. Then place the ball firmly in their court. The goal is not fixing the issue for them, but getting them to take responsibility for fixing it themselves.
Refrain from creating a "shit sandwich" by putting the critique in the middle of praise. That makes the conversation ineffective. These conversations are never fun, but they are important to have, and you eventually get used to it.
Traditional "feedback" only goes so far. Most customers don't actually know what they want. I spend the most engagement time discovering their process and pain points in order to help them figure that part out. Isolate one (or a few) customers that will regularly participate and provide high-quality feedback and focus your relationship building on them.
The feedback of the masses is more like an (unreliable) compass.
Personally, I would be looking for an exit, either mine or his.
There are very few "rules" in this game, so feel free to manage differently. You have 100+ on your team, so I'm sure your methods worked well for you, as mine have for me.
In all seriousness, I recommend not referring to them as "reports" at all. Call them "My Team", "us", "we". It creates a sense of collective ownership.
When talking up, I use specific names, or "the team" to reference tasks or successes, and "I" when we talk about failures. I own what goes wrong, they own what goes right.
I am sorry to hear you have not enjoyed your time leading a large group. It certainly has its challenges, but I assure you it can be quite fun and rewarding.
Sometimes metaphorically, sometimes literally.
The hardest time in my life was trying to micromanage a large group. Once you let go, and focus on the bigger picture, it's quite fun. Challenging, for sure, but very fun.
Hopefully this can help a few of you speed up your build pipelines.