thanksd

They are just in their early 60s, and are currently using email, messages, and use the internet to browse facebook, online shopping, etc.

I think the advice on old tech is right and that's their tendency already (all of their passwords currently are in a notebook next to their computer). I'm hoping we can set up some systems as caretakers that will let them personally put down whatever new tech isn't directly helpful/necessary.

They're still fairly independent though and so I think it'll be a gradual reduction. And in the meantime I'm looking at ways to help remotely (setting up shared passwords, bill auto-pay, remote login for their macbook if they need my assistance remotely).

Thanks, I'll look into JQL some more. I had gotten frustrated before trying to figure out the syntax and available values. I think our instance is overflowing with options and different projects that use different ticket properties that it makes it hard to see what types of properties can be filtered on.

It's good to know that there is hope for a good configuration. I'll have to look into what options we have there.