terryjsmith
Joined 17 years ago
Joined 17 years ago
All of that said, if you knew the space and backend systems and could figure out a way to make it easy, one thing I did hear is that hospitals don't like to be non-compliant, so I think they want a solution (or this to just go away), it just needs to be a really minimal investment for them in cost and time to implement and maintain. The provider data coming into play in 2023 may be the main driver to "normalize" some of this being out in the open.
Usual disclaimers again: my views, not my company's.
[0] https://www.aha.org/statistics/fast-facts-us-hospitals
Edit: add source.
Starting January 2023, insurance companies and plan providers need to publish similar data, so to your point that might be the interdependency required for compliance.
Obligatory these views are my own, not my company's.
In addition, when you Google for competitors you don't find a lot of them, but once you start looking at hospital websites you find that quite a few of them (about 50% of the ones I looked at) have at least a partial solution, often provided by their analytics company as an add-on or footnote.
It does not appear there is a great market opportunity here unless the penalties increase (which the CMS has talked about vaguely, but hospitals are already asking for relief until after the pandemic).
Second, as others have mentioned is coordination. Now introducing a new process, feature, or whatever to clients or internally means creating the requirements, the documentation, working with sales or client services on timing and release, working with QA on test scenarios, working with training to get it into training programs, etc.
Another piece is being able to make decisions and stand by them. That doesn't mean never backing down, or always being right, but you'll often make quick decisions with less than ideal information and need to be comfortable with that. You'll be wrong a non-negligible portion of the time, so you'll need to own that, work to fix any issues, etc. and not take it too personally.
As a manager of other managers, I like to tell my team that you're in a good place when work can continue on without you; your job is to push things forward, drive process changes and improvements, message successes up and down, etc.
E-mail: [email protected] Skype: ternaryworks Gtalk: tj.hackin.smith