stevedomin

Can you email me at steve [at] duffel.com? Would love to explore how we could support your use case as this is right in our alley.

Thanks for clarify, it might very well be the case ("curse of knowledge")

We're definitely trying to appeal to someone that know they want/need to sell flights but doesn't necessarily know how.

Spot on. Thank you!

> You get to the airport, there's no ticket and no seat

We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo.

Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.

Banks, spend management platforms, hotels, concierge services, events & experiences marketplaces, employee reward providers, or any brand that has some kind of loyalty programs.

There are a few reasons why such companies might want to offer flights (and other travel services) through their own product. A non-exhaustive list:

- Retention: a credit card company or bank might offer points and wants customers to redeem these points for travel. An hotel might want to offer flights so that their customers can stay within their ecosystem rather than going to an OTA (which will offer million of other hotel products)

- Monetisation: capture extra margin points from selling these products

- UX: tighter integration between their own software and the travel booking piece, i.e a spend management platform layering approval flows, policies, on top of a booking engine

Yes, that's correct, only available on a paid plan today. API still available on a PAYG basis though!

> Maybe it's one of these "if you have to ask, it's not for you" cases

Kinda agree but also think we should do a better job making it explicit who the target is. Thanks for the feedback

It's been a while so not sure there's any point investigating what happened now but I'm very sorry you had such a poor experience during our interview process. We strive for candidates to have a good experience and clearly we missed the mark here.

Re: Elixir: isn't it the only language that lets you write highly-concurrent, low latency, fault tolerant software? :)

This wouldn't be a random site: it could be your bank, an hotel, an events/experiences marketplaces, etc. And there would be a reason for them to offer flights alongside their core experience: it might be they want to enable you to redeem points for travel, have special deals with airlines that they want to pass along to their customers or there's a benefit from a UX standpoint to selling you flights alongside other products.

> Who handles support for rebookings, cancelations, etc.? It's bad enough having to go through an OTA with airlines/hotels when there's a problem; they tell you to call Expedia.

As much as possible we try to enable our merchants to offer self-service flows for cancellations, changes, etc. The airline systems don't always let you do everything programmatically so at that point whoever is selling the flight who be in charge of the customer. We're exploring ways we could provide support ourselves, to take that load off of our customers.