sponno
Joined 13 years ago
Joined 13 years ago
I got so fed up with my support system, and after years of using tools like Intercom, I built my own platform with everything I've ever wanted in a support desk. The biggest upgrade for me was the MCP connection. I can pull down a ticket with a bug and solve it with Claude (or Codex) and get the agent to fix and then draft a reply in my own voice. It also allows customers to connect their agent to my support desk and ask questions. This would be agent to agent with a human in the loop. But the normal day to day stuff is mainly live support or AI enabled support.
- There's a desktop app tracking the title bar and time you spend in each app. - You can use this 100% free, or sync this back to https://heygopher.ai to match the time up with your active projects. - if you use HeyGopher you can manage your time, team, projects, quotes and invoices.
This pairs pretty well with my normal project https://goodsign.io which is a Docusign alternative that is pay as you go. No subscription.
- look for feedback on the Freelance Rates calculator https://heygopher.ai/tools/freelance-rate-calculator
I love iTerms sidebar tabs - I add emojis to mine for my key projects and any subtask just lives under the master tab like a folder.
Would love to see sidebar tabs - or it sounds like I can code my own.