shuaib

My last experience with AirBNB, it's customer support, and eventually an insurance claim, all went quite horrible. Made me realise how stark a difference there is on the spectrum of customer support by businesses. On one side we have companies like Amazon (with their customer obsession) that would go an extra mile to support their customers, and then on the opposite we have AirBnb like companies.

I would be switching to Booking.com for now and not going to use AirBnb anymore. But from what I am reading here, seems like they aren't that good with their customer care as well?

Cryptocurrencies are a decentralised P2P digital version of Bernie Madoff.

Shouldn't the title of this be "Subscribe to FT"? Because that's the page I see when I click the link.

Are you suggesting we need to keep a balance between war and peace? That too much peace will lead to our extinction?

Will there be a time when in the modern world, no territory will be forcefully occupied? Or do homosapiens lack the mental maturity to reach that point in their evolution?

What makes your remind of that?

Talk about having a clause that you can bend in any direction when needed. :/

But fair enough. The story isn't really that uninteresting.

What warrants this story making it to the front page of HN?

+1

I am glad this is mentioned here, as I was about to. One of the most useful book I have read. Lots of practical advice.

Not completely.

Given the circumstances -- OP being new to the company and the other person being "friend of manager" -- I would say it would be really difficult for OP to pull off a push back. The advice to put your head down and smile can work wonders when used at right occasion (which I feel like this is one).