shoeshoeshoey

You work at Meta, too?

At Facebook / Meta, employees often questioned Mark Zuckerberg whenever a study like this came out. Zuckerberg noted that the same held true for news media. Reporters do not like to mention this.

Facebook had its own meme: "Pusher I need a hotfix"

FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help.

Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it affects the bottom line - and there were plenty of examples where large customers could not spend significantly more money with Facebook because of software bugs - they won't do anything about it.

I can only speculate but what I think we are seeing here is a statement made in earnest by a corporate communication team, crafted with significant input from a product team. To admit that this was an intrusion would be severely career limiting. So they explain it in a hand-wavy fashion, enough to get the Comms people off their back. The end result is this unsatisfying explanation.

Just speculation. There has to be a method to the madness that is Facebook press releases.

The data is missing some people like former Facebook executive Jay Parikh. One possibility: they never put in a phone number into their Facebook account.

Can't help but read all of Rachel's posts through a Facebook engineering filter. And, with this post, once you've been on the opposing side of HR, you understand and appreciate her posts.

Everyone expects HR to follow the law but in practice you can see this is applied selectively at many companies.