FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help.
Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it affects the bottom line - and there were plenty of examples where large customers could not spend significantly more money with Facebook because of software bugs - they won't do anything about it.
Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it affects the bottom line - and there were plenty of examples where large customers could not spend significantly more money with Facebook because of software bugs - they won't do anything about it.