sflores4

Haha! about to be so many Kevin Holiday cards this season.

Thanks for your answer, super helpful as my team and I create new ways of connecting with our users.

Hi Ooshma! -- you mentioned in your talk that you + team did things that didn't scale to delight existing users and acquire new ones. Kevin Hale brought this up during his Startup School lecture, writing Christmas cards to all of their users, but referenced a user writing to him the following year asking when he would receive this year's xmas card.

When deciding what "non-scalable thing" you were going to do, did you ever wonder: will this come back and bite me in the butt when I can no longer do this with a large user-base because of either time or monetary restraints?

Nice :)