samgimbel

The biggest mistake we've made previously was promising dates where none really existed. We don't have concrete dates for you. When we do, and _only_ when we do, we'll update those UserVoice items. Bear with us, it won't be long before I have more for you.

The You (pl.) has been expanded, changed, and we're working with better processes (and more people!) to make sure that doesn't happen anymore. Trust is a lot to ask for, but do stay tuned. There will be a lot of pleasant surprises this year.

Challenge accepted :).

Hey there, Sam here from the DO Product team.

You're right, we dropped the ball on UserVoice. There aren't any excuses to be made. I know it's a lot to ask, but please trust that going forward we will be much more transparent through UserVoice & elsewhere. We'll also be much more intentional in communicating our priorities through that medium, as this seems to be at the root of the concern about missing deadlines.

Again, no excuses, we're sorry we let you down, and we're going to get it right going forward.

Cheers!

Livechat goes up tonight, actually. You ask, we deliver!

Reach out if you have any issues. I'm monitoring this thread or you can get at us at info (at) brewcrate [ dot ] com

We will be adding 5 gallons in the coming months. Think of 1 gallon as a test batch--if you brew at scale, try out new ideas and techniques with 1 gallon batches.

Yes, we absolutely will be. The basic "how do i buy?" FAQ is up already, and we'll be adding live chat and brew debugging in the next week or so. But seriously, we designed the product to be accessible to total newbies. You won't have any problems :).

That's the challenge of any subscription service, I think. Especially with perishable goods product loss is a real problem. But hey--what's the point of doing something easy? :).

We do Brew In A Bag, which is about as simple as all-grain gets. It's a one-vessel brew setup, just like extract. If you're moving from extract to AG, I'd definitely suggest Brew In A Bag as a stepping-stone.