rganguly

Love, love love this post. Your wrap up is the kicker - on the other side of the screen is a human being. Recognize it, respect it and do the kinds of things you'd do for someone you met in person who was giving your business the time of day. This is an inspirational post, thanks so much for sharing it :)

That's a good point, although I would say that part of the intent in writing this was to rebuke people on Twitter who are just saying things like "iOS 7 is stupid" or "Apple ruined the interface". I don't think that just being vitriolic and hating is very constructive. I wanted to point out that there are channels that Apple makes available to give feedback and that it's possible to be constructive through these. Of course, if Apple were to more proactively monitor Twitter and engage with customers there, I think everyone would benefit :)

This is spot on. Really important to recognize that a large swath of the population still makes phone calls, cares about voice communication and doesn't care about data as much. This probably also speaks to the rising popularity of some of the voice and video apps - a segment of the app universe that might be able to pull these customers into the data world over time.

Fun approach to sharing Seattle Startups. Really like the interview format, lots of interesting non-traditional detail comes out of it.

Definitely a good step in the right direction. The more companies and customers can connect in productive ways, the better.

Nice take on this, I think the outrage is a bit overblown here and seems to have taken on an angry mob with pitchforks mentality.