remixz

Joined 14 years ago

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309

Submissions

Member since

Jul 31

Engineering manager at Plus, previously at Webflow (YC S13) and Lumi (YC W15)

Want to talk? Email: [email protected] Twitter: @zachbruggeman

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Recent submissions

Comment · 3 years ago

We appreciate the good luck! We're definitely going to need it. I spoke to the security side in a previous comment, but here's some thoughts on the other points you mentioned:

* A/B testing: We're grabbing the browser session data, which includes things like cookies and local storage. In our experience, this tends to be where A/B testing group identifiers are stored. But, if it was on something like the IP, then, yeah, it is pretty hard for us to get around.

* Extensions: Yeah, this is a really tricky one. We've resorted to asking some of our more active customers, who've had these issues with content blockers, to use a separate browser profile. One thing we do for this (which also can help solve the first point) is what we call "smart capture", in which we capture based on a DOM selector, instead of x/y coordinates. That way, no matter the page layout, we get it right. The hard part of this, though, is this is not reliable on every site, and we've only enabled it on sites that we know it works well on.

* Networking/auth issues: This is a really fun one! I mentioned it in another comment, but we're doing some logic around detecting logged out state, with an image classification model, and checking the HTTP status code for resource requests. When we can detect it, we send the user an email, and give them a flow where they log back in, and allow our extension to capture the state data again. On networking, we can't get around things like corporate intranets of course, but these seem to be rare for our customers. We also will just retry the capture if there's a network error, and we notify people when there are errors, so they can take action accordingly.

Comment · 3 years ago

You've got it right! The KMS keys used to encrypt sensitive data are generated per customer, and the majority of our engineering team cannot access any sensitive production data at all. In theory, it would only be the select team members with privileged access that could access it, but as you mentioned, it would be logged in CloudTrail. We also have GuardDuty enabled, and it would likely alert on anomalous activity.

Personally, I think we could do a better job explaining our security model in our FAQ. I'll bring it up with the team.

Comment · 3 years ago

Our product works by taking a screenshot using a headless Chrome instance. In this case, it's helpful because we can look at not just the status code of the HTTP request to the page itself, but also any resources the page may fetch. This is particularly useful for SPAs, since they may return a 200 for the page itself, but an API call they make might return a non-200 when logged out.

Comment · 3 years ago

I love arcane tools like this. I'm definitely going to share this with our team. Thanks!

Comment · 3 years ago

Thank you! We actually do have the functionality you're mentioning. We call it "Smart capture": https://guide.plusdocs.com/snapshots-and-pages/snapshots/sit... Right now, we've only enabled it on sites where it works well, but we're hoping to bring it to more sites soon.

Comment · 3 years ago

No Googlers, but we do have some ex-Meta and ex-Microsoft! https://www.plusdocs.com/company

Comment · 3 years ago

I'll flag this to our designer. Thank you!

Comment · 3 years ago

(I'm an EM at Plus) Yeah, we think about the permissions/data escape a lot. I'm glad to see others are commenting with scrutiny too. We've put a lot of effort into our security model, since we know that we're handling very sensitive data.

To give a bit of a peek in: All of the session data we store is encrypted with a key unique to each organization, managed through AWS KMS. We've also built a fully event driven architecture, so every action that occurs in any of our services is logged and auditable. Access to our production data is extremely limited, with our default role grants not allowing access to sensitive data at all. (We have an in-app issue reporting tool to let a customer grant us access to debug data)

Overall, our hope is that we can work with IT departments to help them understand how Plus works, and allay their concerns if a company sees value in using Plus. Making sure our security model is top notch is one of the top priorities for our engineering team.

Comment · 3 years ago

(I'm an EM at Plus) It's a bit complex, and not quite perfect, but I'm pretty happy with what we've done so far. The first method is by looking at the HTTP status codes. Since we're running a full browser on our side, we can tell if the status codes that returned are different than the initial capture. We also have been training an image classification model on pictures of log-in screens — this has worked surprisingly well, honestly. We've started expanding it to other types of "incorrect" screenshot scenarios as well, like loading screens, and we're seeing some cool early results.

Comment · 3 years ago

Hey, I helped build this! Thanks for submitting this.

I'm an engineering manager at Plus — would be happy to answer anyone's questions about our product. You can also shoot me an email at zach(at)plusdocs.com if you'd like to hear more about what we're up to.

Comment · 4 years ago

Plus | Senior Software Engineer (Full stack) | REMOTE (US & Canada only) | Full Time | https://plusdocs.com

At Plus, we're building an easier way to capture, see, and share information across different sources — without having to worry about APIs and integrations. We're looking for talented people of all backgrounds to join our fully remote team across US and Canada. We've raised 10M in funding from Madrona, BoxGroup, Positive Sum, and the founders and CEOs of companies like Auth0, Plaid, Evernote, Smartsheet, and Zapier. You can learn more about our engineering culture here: https://www.plusdocs.com/blog/how-we-use-engineering-cycles

We're looking for engineers who are passionate about working on a new product to grow our team. We've hired an amazing team so far, with everyone working on both on the front end and back end. Anyone joining our small team today would be able to contribute to our web app, Chrome extension, third party integrations, and more. We’re in private beta currently, and are working towards improving our app to gear up for a public beta next year. Our stack includes Typescript, Node.js, GraphQL, Postgres, React, and Tailwind. You can view our latest opening here: https://jobs.lever.co/plus/e11c1a8b-98cc-45b9-b23a-39757130c...

I've gotten my last two jobs at Webflow (YC S13) and Lumi (YC W15) because of a Who's Hiring thread, so if you have any questions about why I decided to join Plus, you can send me an email, at zach (at) plusdocs (dot) com.

Comment · 4 years ago

Plus | Senior Software Engineer (Full stack) | REMOTE (US & Canada only) | Full Time | https://plusdocs.com

At Plus, we're building an easier way to capture, see, and share information across different sources — without having to worry about APIs and integrations. We're looking for talented people of all backgrounds to join our fully remote team across US and Canada. We've raised 10M in funding from Madrona, BoxGroup, Positive Sum, and the founders and CEOs of companies like Auth0, Plaid, Evernote, Smartsheet, and Zapier. You can learn more about why we're building Plus here: https://www.plusdocs.com/blog/why-we-are-building-plus

Comment · 4 years ago

Plus | Senior / Staff Software Engineers | REMOTE (US & Canada only) | Full Time | https://plusdocs.com

At Plus, we're building an easier way to capture, see, and share information across different sources — without having to worry about APIs and integrations. We're looking for talented people of all backgrounds to join our fully remote team across US and Canada. We've raised 10M in funding from Madrona, BoxGroup, Positive Sum, and the founders and CEOs of companies like Auth0, Plaid, Evernote, Smartsheet, and Zapier. You can learn more about why we're building Plus here: https://www.plusdocs.com/blog/why-we-are-building-plus

We're hiring for senior and staff-level engineers to grow our engineering team. We're looking to grow our front-end team, who will be working on our web app, extension, and other integrations. We've launched our private beta and new marketing site, and our first customers are already using Plus every day. Our stack includes Typescript, Node.js, GraphQL, Postgres, React, and Tailwind. Our team includes our VP of Engineering who joined us from Tableau, and engineers from Microsoft and Webflow. You can view all of our positions on our careers page: https://www.plusdocs.com/careers, and apply for the position you're interested in there. I've gotten my last two jobs at Webflow (YC S13) and Lumi (YC W15) because of a Who's Hiring thread, so if you have any questions about why I decided to join Plus, you can send me an email, at zach (at) plusdocs (dot) com.

Comment · 4 years ago

Plus | Senior / Staff Software Engineers | REMOTE (US & Canada only) | Full Time | https://plusdocs.com

At Plus, we're building an easier way to capture, see, and share information across different sources — without having to worry about APIs and integrations. We're looking for talented people of all backgrounds to join our fully remote team across US and Canada. We've raised 10M in funding from Madrona, BoxGroup, Positive Sum, and the founders and CEOs of companies like Auth0, Plaid, Evernote, Smartsheet, and Zapier. You can learn more about why we're building Plus here: https://www.plusdocs.com/blog/why-we-are-building-plus

We're hiring for senior or staff-level engineers to grow our engineering team. We're looking to grow our front-end team, who will be working on our web app, extension, and other integrations. We've launched our private beta and new marketing site, and our first customers are already using Plus every day. Our stack includes Typescript, Node.js, GraphQL, Postgres, React, and Tailwind. Our team includes our VP of Engineering who joined us from Tableau, and engineers from Microsoft and Webflow. You can view all of our positions on our careers page: https://www.plusdocs.com/careers and apply by sending an email to careers (at) plusdocs (dot) com. I've gotten my last two jobs at Webflow (YC S13) and Lumi (YC W15) because of a Who's Hiring thread, so if you have any questions about why I decided to join Plus, you can send me an email, at zach (at) plusdocs (dot) com.

Comment · 4 years ago

Plus | Senior / Staff Software Engineers | REMOTE (US & Canada only) | Full Time | https://plusdocs.com

At Plus, we're building an easier way to capture, see, and share information across different sources — without having to worry about APIs and integrations. We're looking for talented people of all backgrounds to join our fully remote team across US and Canada. We've raised 10M in funding from Madrona, BoxGroup, Positive Sum, and the founders and CEOs of companies like Auth0, Plaid, Evernote, Smartsheet, and Zapier. You can learn more about why we're building Plus here: https://www.plusdocs.com/blog/why-we-are-building-plus

You can view all of our positions on our careers page: https://www.plusdocs.com/careers and apply by sending an email to careers (at) plusdocs (dot) com. I've gotten my last two jobs at Webflow (YC S13) and Lumi (YC W15) because of a Who's Hiring thread, so if you have any questions about why I decided to join Plus, you can send me an email, at zach (at) plusdocs (dot) com.