(I'm an EM at Plus) Yeah, we think about the permissions/data escape a lot. I'm glad to see others are commenting with scrutiny too. We've put a lot of effort into our security model, since we know that we're handling very sensitive data.
To give a bit of a peek in: All of the session data we store is encrypted with a key unique to each organization, managed through AWS KMS. We've also built a fully event driven architecture, so every action that occurs in any of our services is logged and auditable. Access to our production data is extremely limited, with our default role grants not allowing access to sensitive data at all. (We have an in-app issue reporting tool to let a customer grant us access to debug data)
Overall, our hope is that we can work with IT departments to help them understand how Plus works, and allay their concerns if a company sees value in using Plus. Making sure our security model is top notch is one of the top priorities for our engineering team.
To give a bit of a peek in: All of the session data we store is encrypted with a key unique to each organization, managed through AWS KMS. We've also built a fully event driven architecture, so every action that occurs in any of our services is logged and auditable. Access to our production data is extremely limited, with our default role grants not allowing access to sensitive data at all. (We have an in-app issue reporting tool to let a customer grant us access to debug data)
Overall, our hope is that we can work with IT departments to help them understand how Plus works, and allay their concerns if a company sees value in using Plus. Making sure our security model is top notch is one of the top priorities for our engineering team.