pau_alcala

it does sound weird, we'll look into that. Thanks!

This is a great insight, our users are mostly american and they are pretty receptive to cheesy lines. I personally smile even though I know it's automated, just appreciate the creativity i guess? But I hadn't really thought about how these would sound for european readers. Will definitely keep that in mind

Interesting point there. Does the same happen to you with smaller or earlier companies? I wouldn't trust Tom from Spotify is a real person, but some companies have founders sending and replying to those emails themselves. A good practice I saw from another onboarding sequence was Apollo.io's first email. It was from a person who told me they would be my point of contact if I needed anything from the company. I know it's automated, but I personally though it was much better than receiving something from support@apollo or onboarding@apollo. It makes it easier for me to reach out if I have something to say

this is an interesting point. I think the email address matters if you expect people to answer. In the superhuman example, I know the CEO isn't sending me those emails, but I'm more likely to reply if I have a question. Palabra's onboarding emails come from my personal email address and many people reply with questions directly to me, which really helped us get immediate feedback