nickb

Does that account for 6 hours of downtime with minimal information as to what's going on? Good luck with that!

Nice analogy but like all analogies, it's too simplistic and flawed. You left out one important and critical part: the hypothetical passenger in your example is tied to a specific plane/airline. If you don't like your pilot or plane type, you cannot move to a different airline or request a different plane or a different pilot since you're chained to the specific plane.

Due to Google App Engine's API lock-in, you're stuck with them as a provider... quite possibly forever due to heavy BigTable dependency.

Even though I'm a huge fan of cloud computing, I'd rather use a strategy that uses platforms/planes that are built from reusable parts and allow you to switch your plane/airline provider as you please. Don't like Delta? Just go to AA counter and you don't have to change your luggage, clothing etc.

Until there's a second, GAE-compatible, ISV provider that offers full compatibility with GAE, I'd avoid GAE like a plague.

As if they're not using the same techniques... The 'outrage' is probably just a façade. You can bet that they took notes and will be using some of the same strategies when they get back and start having meetings.