mtricot

Where the comparison wasn't valid or not apples-to-apples:

Gong and Zendesk: no official native MCP exists, so we used the most popular community implementations we could find. We were only able to benchmark Gong Search as the Gong MCP does not have a Get tool call.

While our Search testing yielded the same number of records on either path, vendor-specific search implementations means results aren’t identical. Contents are similar in general, so the ratios remain directionally correct.

The general test set:

2 scenarios (Retrieval and Search) across 4 connectors isn’t a huge test set. While we hope to extend this over time, we’ve made the harness public so anyone can contribute in the meantime. Let us know if you find any MCP with better results!

Where the vendor MCP wins or ties:

Salesforce showed the smallest win at 16%. This is primarily because Salesforce, unlike many vendors, uniquely provides great search support out of the box with their SOQL.

We see identical records for Get. As noted, Search returns different sets of identical counts. Airbyte uses fewer tokens because the Salesforce records contain mandatory metadata (type and url).

Where the vendor MCP is costly to context:

Zendesk is a great example of this. The extreme gap is because the Zendesk MCP (reminder - a community alternative) returns the entire API response in search results. This averages to 9KB per record against our production Zendesk account!

Airbyte’s implementation provides filtering, which allows agents to retrieve the minimal data needed to achieve the outcome, explaining the drastic gap.