lupusreal
Joined 3 years ago
Joined 3 years ago
But yes, good movie too.
Earlier this week I was in a regional gas station getting lunch, they've got maybe 30 or so locations scattered around this part of the state, and watched them tell an old man that he couldn't get a loyalty card from them anymore because they only do apps now. "But I don't have a cellphone" - "Uhhh... You can also do it online?"
Forgive my ignorance, but what does that mean in this context?
Now, it's probably inevitable that many of them will be this way, but what I'm saying is keeping these customer service reps satisfied with easy dismissals isn't actually the lifeblood of the company. Happy engineers who derive satisfaction from the quality of their work on the other hand are extremely important to the long term viability of the company. If you tell the engineers that you're compromising the utility of the product they worked so hard on, to screw over paying customers, for the convienence of the soulless customer service reps who just want to play solitaire on their computers instead of helping people, the company has a real problem.
There are many kinds of bias, plenty of which have nothing to do with culture or social context.