Customer support who are happy to leave customers high and dry and rinse their hands of the problem are basically soulless already; they care more about their own immediate convienence (while still on the clock!) than they do about the human being on the other end of the phone line.
Now, it's probably inevitable that many of them will be this way, but what I'm saying is keeping these customer service reps satisfied with easy dismissals isn't actually the lifeblood of the company. Happy engineers who derive satisfaction from the quality of their work on the other hand are extremely important to the long term viability of the company. If you tell the engineers that you're compromising the utility of the product they worked so hard on, to screw over paying customers, for the convienence of the soulless customer service reps who just want to play solitaire on their computers instead of helping people, the company has a real problem.
Now, it's probably inevitable that many of them will be this way, but what I'm saying is keeping these customer service reps satisfied with easy dismissals isn't actually the lifeblood of the company. Happy engineers who derive satisfaction from the quality of their work on the other hand are extremely important to the long term viability of the company. If you tell the engineers that you're compromising the utility of the product they worked so hard on, to screw over paying customers, for the convienence of the soulless customer service reps who just want to play solitaire on their computers instead of helping people, the company has a real problem.