lekanwang
Joined 15 years ago
Joined 15 years ago
Two thoughts: 1: I think the industry could take cues from aerospace and the human factors research that's drastically improved safety there -- autopilot and autoland systems in commercial airliners are treated as one part of a holistic system with the pilot and first officer and flight attendants in keeping the plane running smoothly. Too few healthcare AI systems are evaluated holistically.
2: Similarly, if you're going to roll out a system, either there's staff buy-in, or the equilibrium level of some kind of quality/outcomes/compliance measure should increase that justifies staff angst and loss of agency. Not all AI systems are bad. One "AI" company we invested in, Navina, is actually loved by physicians using them, but the team also spent a LOT of time doing UX research and feedback with actual users and the support team is always super responsive.
MPs get paid over $1M USD under this model, but it incentives are much more aligned under this model.
Was one of the few "see-the-matrix" moments I've had in my life.
Prior, I led AI at Parexel, ran go-to-market at Roam Analytics, and before that, was at Palantir for 8 years, and helped start the healthcare & biosciences team there.