kevintxwu
Joined 12 years ago
Joined 12 years ago
Another point: the cost per student does not increase linearly with time. Instead, advising becomes significantly more efficient after we've already taught the student our core insights. This means we're much more willing to spend additional time on students the more time we've already spent.
In contrast, houses can't "learn" how to sell themselves like a student can, so real estate agent costs are linear with time spent.
Outcomes from job seeking fall on a spectrum from underemployed to dream job and our goal is to help get you an outcome that's at least 7% better than what you would've got on your own.
For the students that look for internships with us, the service is a reduction in short-term capital gain for career trajectory.
Recruiters solve the problem of hiring whereas we solve the problem of job seeking.
Starting off with an additional 12k in your salary means you'll get an additional 12k next year and every year thereafter, if not more.
Also, though we really need to do more work to figure out how to measure this effectively, the quality of the position goes beyond the salary itself.
As in, if it was a loan for only $1000, it's certainly more ok to do less qualification. Versus if you were saddling a student with a loan of $40,000, you should probably be very careful.
Ideally the further we expand the more we're capable of supporting interdisciplinary job seekers like your friend. There's potentially something here where the more industries we cover, the more we know about everything in between those industries, and the more effective guidance we can provide to candidates who are stuck in between.
With this logic, I think you can look at the income share agreement more as us taking on the risk rather than aligned incentives.
The problem with some potentially good career coaching services out there is that charging students thousands of dollars upfront without actually having placed them yet just feels unfair.
On the other hand, with income sharing, students know we have a similar risk of getting nothing out of the experience as they do, which motivates us to make their experience as impactful as possible.
Even if we continue at an extremely high rate of placements, let's say 95%+, for the other 5% of students where the worst case happens, the income share agreement model is much better than upfront payment because the cost of these invested advising hours and resources is on us rather than on the student.
Outside of that, I think from a purely revenue perspective you're basically right that the incentive to invest a lot of time for a little salary is not incentivized.
Part of the reason why we are still incentivized to put effort into our students (especially if we can track measurable results) is that those results will ultimately lead to much better user acquisition anyways, especially since we expect natural referrals for Pathrise to be one of our main sources of growth moving forward.
I do have to admit though, that though this is a very real incentive core to our business, it isn't an incentive that's actually integrated into the revenue model itself.
Thanks to a focus on software and automation where we can afford it without hurting the experience, it's been good enough so far where we haven't noticed this affecting our decision making yet.
Any business has a good reason to treat their customers well because that results in future business, but you wouldn't necessarily call something like a restaurant an aligned incentives business.
We've seen from our perspective that the lack of aligned incentives in the business model itself leads to ineffective solutions. A good portion of our students come to us after already having gone to their career services centers and realizing they want more help.
To be clear, I still think career services centers and the counselors that help run them are doing good work. However, one counselor using intuition and anecdotal evidence to advise hundreds of students just doesn't work very well.