julianilson

Same thing happened to us, same day. We're now on the hook for $3,500. When Twilio PROFITS from known fraud, they have no incentive to stop it even when it's obvious. (In our case, tens of thousands of premium SMSs to the same number within the span of a few hours). They aren't issuing a refund for us. As an unfunded startup, this is incredibly deflating. We feel robbed, and Twilio should feel ashamed for pocketing a juicy kick-back from the robber for letting them continue their robbery without making a peep.

Wow...this might be standard protocol, then. It should be covered by a journalist.

Zombies are people too, my friend.

lol the twatter. I wish we had more of a following there... This is when you regret not having invested in the socials.

Exactly! Especially when they explicitly tell you that they'll get back to you by the end of the next business day, and then NEVER do.

Please stop. You're just making me jealous now.

In all seriousness, what's driving me nuts is that they say they'll reply "by the end of the next business day", and there's NO response AT ALL.

What the hell are we supposed to do? We've been using the API for over 2 years. It's in the happy path UX. Removing it and creating a new UX for uploading individual photos feels insane just because nobody is there to flip the switch on our account.

It's possible! Hadn't thought of that. What's most frustrating is that they don't even tell us that. If they did, maybe I would integrate it. But without being sure, it could be a massive waste of time.

We had this issue as well. Out tens of thousands of dollars. For a tiny startup, this almost killed us.

If you send an email to [email protected], I'll add that choice to your account.

Just added it!

It doesn't, but the problem is that people aren't usually very kind to other people on the internet. So I can see a good chunk of users rollin' the dice and seeing if they match with attractive people, and if they don't, they just move along. This would ruin the experience for the other two people that are left hanging and feeling like shit. I really want to prevent that from happening.

Yeah, I struggled with this. Want to keep the platform free for anyone to use, while also ad-free. Did you see that you can get free tribes forever just by being invited to the tribes that other compatible users start nearby? Or that you can get free tokens by meeting up in person or sharing the app?

Thanks for the feedback! I'm curious, what would you do instead to try and monetize?